English Stars Help Desk - Firefly Education

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Help Desk

For technical support and answers to our most frequently asked questions.

English Stars Help Desk

Firefly Online Account

How do I update my school details in my account?

All series
I’ve forgotten my password – what should I do?

All series
My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

5 series
How do I access the online teaching resources?

5 series
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series

See all 5 articles

Class Builder

I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

4 series
I am a Class Builder Administrator – what does it mean if a teacher is unverified?

5 series
How can I regenerate a student's password?

5 series
Can teacher aides and curriculum leaders access the online resources?

4 series
My students have individual Student Logins, can I convert my class over to a Class Code instead?

4 series

See all 9 articles

Student Access

How can I regenerate a student's password?

5 series
How is student privacy catered for?

5 series
My students appear to have Eyes Up Front activated – what should I do?

5 series
How do I reset an activity?

English Stars
My students' English Stars activities are locked – how do I unlock them?

English Stars

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Troubleshooting

What system requirements are needed for Firefly Online products?

All series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
Videos seem to be blocked – what can we do?

All series
My students appear to have Eyes Up Front activated – what should I do?

5 series
My students' English Stars activities are locked – how do I unlock them?

English Stars

See all 5 articles

Product Features

What is Eyes Up Front, how do I use it?

4 series
Do I have to follow the English Stars Yearly Plan?

English Stars
How do I export assessment results for my class?

English Stars
How do I reset an activity?

English Stars
We use online activities for English Stars – what if I want the whole class to complete an extension activity?

English Stars

See all 7 articles

Purchasing

I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
How do I access the online teaching resources?

5 series
Can teacher aides and curriculum leaders access the online resources?

4 series
I have purchased an Individual Licence, how can I set up student access?

3 series
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series

See all 6 articles

At Home Learning

I'm a home-schooler – how do I purchase English Stars?

English Stars
My child uses English Stars – is parent access available?

English Stars

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Having trouble with our products?

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