BitMaths Help Desk - Firefly Education

Firefly Education

Our Series

Primary
Sound Waves LiteracySystematic synthetic phonics, word study and reading English StarsComprehension, text types and grammar Writing TimeAdventures in handwriting Maths TrekExploring maths in the real world Think MentalsMaths strategies and practice
Secondary
BitMathsA digital maths resource for junior secondary
Teacher Support
Contact Us

Log In

BitMaths Teacher Support

Articles & Videos
Workshops
Help Desk

Change Series
Sound Waves Literacy English Stars Writing Time Maths Trek Think Mentals BitMaths View All Series

Help Desk

For technical support and answers to our most frequently asked questions.

BitMaths Help Desk

Firefly Online Account

How do I update my school details in my account?

All series
I’ve forgotten my password – what should I do?

All series
My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

5 series
How do I access the online teaching resources?

5 series
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series

See all 5 articles

Class Builder

I am a Class Builder Administrator – what does it mean if a teacher is unverified?

5 series
How can I regenerate a student's password?

5 series
I have purchased an Individual Licence, how can I set up student access?

3 series
We use BitMaths. I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

BitMaths
How do I set up my Class Builder?

5 series

See all 6 articles

Student Access

How can I regenerate a student's password?

5 series
How is student privacy catered for?

5 series
My students appear to have Eyes Up Front activated – what should I do?

5 series
Where do I find my students' login details?

5 series
I have purchased an Individual Licence, how can I set up student access?

3 series

See all 5 articles

Troubleshooting

What system requirements are needed for Firefly Online products?

All series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
Videos seem to be blocked – what can we do?

All series
My students appear to have Eyes Up Front activated – what should I do?

5 series

See all 4 articles

Purchasing

I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
How do I access the online teaching resources?

5 series
I have purchased an Individual Licence, how can I set up student access?

3 series
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series
How can I purchase additional products for my school licence?

5 series

See all 5 articles

At Home Learning

I'm a home-schooler – how do I purchase BitMaths?

BitMaths

Having trouble with our products?

Submit a Help Desk request

Submit a Help Desk request

Our support team usually responds within 1 working day.

Please note: Firefly Education operates a 4-day work week (Monday–Thursday).

First name

First name is required.

Last name

Last name is required.

Subject

Email

A valid email is required.

Series

BitMaths

English Stars

iMaths

Maths Trek

Sound Waves Literacy

Think Mentals

Writing Time

Other

Type of request

How do I…

Something is broken

Wish or suggestion

Delete my account and remove my data

Summarise your question/problem in one sentence.

Summary is required.

Tell us all about it, please be as descriptive as possible.

Detail is required.

Follow Our Story

Newsletters

Company

About Firefly
News
Jobs
Terms & Conditions
Privacy Policy
Copyright
Contact Us

Our Series

Primary
Secondary
- BitMaths

Teacher Support

Articles & Videos
Workshops
Help Desk

Purchasing

Store
School Licence Order Form

Copyright © 2024 Firefly Education Pty Ltd.

ABN: 56 162 375 420