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Sound Waves LiteracySystematic synthetic phonics, word study and reading English StarsComprehension, text types and grammar Writing TimeAdventures in handwriting Maths TrekExploring maths in the real world Think MentalsMaths strategies and practice
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BitMathsA digital maths resource for junior secondary
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For technical support and answers to our most frequently asked questions.

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Sound Waves Literacy
English Stars
Writing Time
Maths Trek
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Firefly Online Account

How do I update my school details in my account?

All series
I’ve forgotten my password – what should I do?

All series
My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

5 series
How do I access the online teaching resources?

5 series
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series

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Class Builder

I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

4 series
I am a Class Builder Administrator – what does it mean if a teacher is unverified?

5 series
How can I regenerate a student's password?

5 series
Can teacher aides and curriculum leaders access the online resources?

4 series
My students have individual Student Logins, can I convert my class over to a Class Code instead?

4 series

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Student Access

How can I regenerate a student's password?

5 series
How is student privacy catered for?

5 series
My students appear to have Eyes Up Front activated – what should I do?

5 series
How do I reset an activity?

English Stars
My students' English Stars activities are locked – how do I unlock them?

English Stars

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Troubleshooting

What system requirements are needed for Firefly Online products?

All series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
Videos seem to be blocked – what can we do?

All series
My students appear to have Eyes Up Front activated – what should I do?

5 series
My students' English Stars activities are locked – how do I unlock them?

English Stars

See all 7 articles

Product Features

What is Eyes Up Front, how do I use it?

4 series
Where can I find Sound Waves Student Book answers online?

Sound Waves Literacy
Do I have to follow the English Stars Yearly Plan?

English Stars
How do I export assessment results for my class?

English Stars
How do I reset an activity?

English Stars

See all 17 articles

Purchasing

I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
How do I access the online teaching resources?

5 series
Can teacher aides and curriculum leaders access the online resources?

4 series
I have purchased an Individual Licence, how can I set up student access?

3 series
Why do the Sound Waves Decodable Reader Support sets cost more than the Core and Extended sets?

Sound Waves Literacy

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At Home Learning

I'm a home-schooler – how do I purchase English Stars?

English Stars
My child uses English Stars – is parent access available?

English Stars
I’m a home-schooler – what are my options for using Think Mentals?

Think Mentals
My child uses Think Mentals Digital Classroom – is parent access available?

Think Mentals
I'm a parent – can I access Writing Time Online for my child?

Writing Time

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